24-hour window
You can request an exchange within 24 hours of receiving your order. The clock starts from the time the package is marked as delivered by the courier.
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24-Hour Exchange Policy
We want every UnPlucked piece to feel right when it arrives. If something isn't quite perfect, you have 24 hours from delivery to request an exchange or store credit.
Keep it untouched
Items must be unused, unworn, and in their original packaging with all tags, cards, and wrapping intact. A quick photo helps us process your request faster.
How to exchange
Email us at get.unplucked@gmail.com with your order number, the item you want to exchange, and a photo of the piece in its original condition. We'll reply with next steps.
What we cover
We offer a free replacement for damaged or incorrect items, or store credit for size/colour exchanges when the right variant is in stock. Custom-made pieces are non-returnable unless defective.
Need help?
Questions about sizing, colours, or whether your piece qualifies? Drop us a message on Instagram @get.unplucked or email get.unplucked@gmail.com before you order.
Still unsure? Email us directly at get.unplucked@gmail.com and we'll sort it out.